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Event Booking FAQ Support For Shops Login

Support Center

Get help with events, payments, reservations, and game scoring.

Events Help Payments & Refunds Game Scoring For Shops

General Support

support@scorehaven.com

Help with app issues, events, payments, and account problems

Response time: 24-48 hours

Shop Partnerships

business@scorehaven.com

Partner with us, become a listed game shop

Response time: 24-48 hours

Events & Table Reservations

How to Create an Event

  1. Open Create Event: Tap the "Create Event" button from the Discover tab or any game shop page.
  2. Select a Game Shop: Choose a partner shop for your event or enter a custom location.
  3. Set Details: Choose your game, date/time, and max attendees.
  4. Enable Reservations (Optional): If the shop supports it, you can enable table reservations with a deposit requirement.
  5. Publish: Your event is now live! Share it with friends or let others discover it.

How to Join an Event

  1. Find Events: Browse events on the Discover tab or search for events at specific shops.
  2. View Details: Tap an event to see game info, location, and who's attending.
  3. Reserve Your Spot: Tap "Join Event" and pay the deposit if required.
  4. Show Up & Check In: Arrive at the event and check in via the app.
  5. Earn Store Credit: Your deposit converts to 100% store credit!

About Table Reservations

Table reservations with deposits help ensure everyone shows up for game night. When you pay a deposit to join an event:

  • Show up: Your deposit becomes 100% store credit at the shop
  • Cancel early (24+ hours): Full refund to your payment method
  • Cancel late or no-show: Deposit is forfeited

Learn more about how reservations work →

Payments, Refunds & Store Credit

Cancellation & Refund Policy

Scenario Timing Result
You cancel 24+ hours before event Full Refund
You cancel Less than 24 hours Store Credit
No-show After event starts Forfeit
Event cancelled by host Any time Full Refund
You attend Check in at event 100% Store Credit

How Store Credit Works

Store credit is issued directly by the game shop for purchases at their location. After checking in to your event:

  • Let the shop staff know you have Scorehaven credit
  • Use it toward any purchase: games, snacks, tournament entry
  • Credit doesn't expire and accumulates across events

Payment Security

All payments are processed securely through Stripe. We never store your full card details. Deposits are held as authorization until after the event, then either released (refund) or captured based on your attendance.

How do I request a refund?
Cancel your event registration more than 24 hours before the start time, and your refund will be processed automatically within 5-10 business days.
I was charged but didn't join the event?
Contact us at support@scorehaven.com with your event details and we'll investigate.
Can I use store credit at any shop?
Store credit is shop-specific. Credit earned at one shop can only be redeemed at that same shop.

Game Scoring

Quick Start: Score a Game

  1. Choose a Game: Search our library of 20,000+ games or use the generic scorer.
  2. Add Players: Enter player names. You can add 2-20+ players depending on the game.
  3. Select Mode: Choose Live (real-time), Turn-Based, or Final Score Only.
  4. Track Scores: Enter scores as you play. The app handles calculations automatically.
  5. Complete & Save: End the game to save to your history and see statistics.

Scoring Modes Explained

  • Live Scoring: Real-time updates, great for fast-paced games
  • Turn-Based: Step through turns, perfect for strategy games
  • Final Score Only: Just enter end scores, quick and simple
What if my game isn't in the library?
Use the Generic Scorer for any game, or request a custom template via support@scorehaven.com.
Can I score cooperative games?
Yes! Enable cooperative mode and the team wins or loses together. Great for games like Pandemic or Spirit Island.
Is my game history saved?
Yes, all completed games are saved to your profile. View your stats, win rates, and favorite games anytime.

For Game Shops

Partner with Scorehaven

List your shop on Scorehaven to attract more customers, reduce no-shows, and build your gaming community.

  1. Apply to Partner: Email business@scorehaven.com with your shop details.
  2. Get Onboarded: We'll set up your shop profile with photos, hours, and amenities.
  3. Configure Tables: Define your table capacity and reservation settings.
  4. Start Hosting: Create events, accept reservations, and grow your community.

Shop Benefits

  • Guaranteed foot traffic: Deposits ensure attendees actually show up
  • Store credit = sales: Credit gets spent at your shop
  • Free listing: Basic partnership is free, premium tiers available
  • Event management: Calendar, attendee tracking, and messaging tools

Learn more about shop partnerships →

Still Have Questions?

We're here to help. Check our FAQ or reach out directly.

View Full FAQ Email Support